Privacy and Legal

Welcome to Karyz.com

The following terms of service (these “Terms of Service”) govern your access to and use of the Karyz website and mobile application, including any content, functionality, and services offered on or through www.karyz.online or the Karyz mobile application (the “Site”) by ——————– address– and its subsidiaries:  —————————- as applicable. —–Karyz—- and its subsidiaries are collectively referred hereto as “Karyz” “we” or “us” and “you” or “user” means you as a user of the Site. Please read the Terms of Service carefully before you start to use the Site. By using the Site, opening an account, or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Terms of Service and Karyz Payment Terms, found here (“Payment Terms”), which is incorporated herein by reference. You further acknowledge you have read and understood our Privacy Policy, found here. If you do not want to agree to these Terms of Service or the Privacy Policy, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles herein.

This Site is offered and available to users who are at least 18 years of age and legal age to form a binding contract. If you are under 18 and at least 13 years of age, you are only permitted to use the Site through an account owned by a parent or legal guardian with their appropriate permission. If you are under 13 you are not permitted to use the Site or the Karyz services. By using the Site, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.

applicable), to be bound and abide by these Terms of Service and Karyz Payment Terms, found here (“Payment Terms”), which is incorporated herein by reference. You further acknowledge you have read and understood our Privacy Policy, found here. If you do not want to agree to these Terms of Service or the Privacy Policy, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles herein.

This Site is offered and available to users who are at least 18 years of age and legal age to form a binding contract. If you are under 18 and at least 13 years of age, you are only permitted to use the Site through an account owned by a parent or legal guardian with their appropriate permission. If you are under 13 you are not permitted to use the Site or the Karyz services. By using the Site, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.

Key Terms

Buyers are users who purchase services on Karyz.

Business Account is a collaborative Buyer account, created via Karyz Business, as detailed on Karyz Business Terms of Service (available here).Business Account Team Member or Team Member is any user that is invited or uses a Business Account.Custom Offers are exclusive proposals that a seller can create in response to specific requirements of a Buyer.Custom Orders are requests made by a Buyer to receive a Custom Offer from a Seller.Gig® Extras are additional services offered on top of the Seller’s Gig for an additional price defined by the Seller.

Gig® Packages allow Sellers to offer services at different formats and prices. Packages can include upgrades, which lets Sellers price their service for a basic price of over $5.​Gig® Page is where the seller can describe their Gig and the Gig’s terms, and the Buyer can purchase the Gig and create an order.

Gig® / Gigs® are services offered on Karyz.

Logo Design is an original design for a logo uploaded by a Seller through the Karyz Logo Maker. Logo Maker is the automated logo design tool offered by Karyz to users as further explained in these Terms of Service.Order Page is where Buyers and Sellers communicate with each other in connection with an ordered Gig.Orders are the formal agreements between a Buyer and Seller after a purchase was made from the Seller’s Gig Page. Sellers are users who offer and perform services through Gigs or the Logo Maker on Karyz.

Overview (main term in a nutshell)

• Only registered users may buy and sell on Karyz. Registration is free. In registering for an account, you agree to provide us with accurate, complete, and updated information and must not create an account for fraudulent or misleading purposes. You are solely responsible for any activity on your account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your account.
• Gigs on Karyz may be offered at a base starting price of $5. Some Gigs are offered at a base price of more than $5 as determined by the Seller.
• Buyers pay Karyz in advance to create an order (see payment terms)
• Orders are purchased through the Order button found on a Seller’s Gig page or through a Custom Offer.
• For fees and payments please read the payment terms
• Sellers must fulfill their orders, and may not cancel orders regularly or without cause. Canceling orders will affect Sellers’ reputation and status.
• Sellers gain account statuses (Levels) based on their performance and reputation. Advanced levels provide their owners with benefits, including offering services for higher prices through Gig Extras, or selling their Gig in multiples.
• Users may not offer or accept payments using any method other than placing an order through Karyz.com
• When purchasing a Gig, Buyers are granted all rights for the delivered work, unless otherwise specified by the Seller on their Gig page. Note: some Gigs charge additional payments (through Gig Extras) for Commercial Use License. See our “ownership” and “commercial use license” sections below for more information.
• Karyz retains the right to use all published delivered works and Logo Designs for Karyz marketing and promotion purposes.
• We care about your privacy. You can read our Privacy Policy here(link).
• Users undertake to comply with Karyz`s Community Standards, which are a set of behavior rules and guidelines applicable to the Karyz community and marketplace in addition to these Terms of Service, as updated from time to time.
• Karyz offers its users the Logo Maker, which allows certain Sellers to offer various original logo designs for Buyers to adjust and customize per their own specific needs, using special automated design tools. Through the Logo Maker, Buyers purchase full commercial use rights to the Logo Design embedded with their brand name.

Sellers

Basic

• Sellers create Gigs on Karyz to allow Buyers to purchase their services.
• Sellers may also offer Custom Offers to Buyers in addition to their Gigs.
• Each Gig you sell and complete accredits your account with revenue equal to 80% of the purchase amount.
• Karyz accredits sellers once an order is completed. See our “orders” section below for a definition of a completed order.
• For more information about receiving payments, fees and taxes see the payment terms.
• Sellers may not promote their Gigs or any Karyz content via the Google Ads platform.
• The Seller’s rating is calculated based on the order reviews posted by Buyers or Business Account Team Members. High ratings allow sellers to obtain advanced seller levels (see Levels below). In certain cases, exceedingly low ratings may lead to the suspension of the Seller’s account.
• For security concerns, Karyz may temporarily disable a Seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by other users, or associating multiple Karyz accounts to a single withdrawal provider.
• Sellers are responsible for obtaining a general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their services.

Gigs®

Sellers are allowed to post a select amount of active Gigs based on their Level status.

• 7 Gigs for Sellers without a Level status.

• 10 Gigs for Level 1 Sellers.
• 10 Gigs for Level 1 Sellers.
• 30 Gigs for Top Rated Sellers.

Gigs created on Karyz are User Generated Content.

• Gigs and/or users may be removed by Karyz from the Site for violations of these Terms of Service and/or our Community Standards, which may include (but are not limited to) the following violations and/or materials:
• Illegal or Fraudulent services
• Copyright Infringement, Trademark Infringement, and violation of a third party’s terms of service reported through our Intellectual Property Claims Policy found here(link).
• Adult oriented services, Pornographic, Inappropriate/Obscene
• Intentional copies of Gigs
• Spam, nonsense, or violent or deceptive Gigs
• Gigs misleading to Buyers or others
• Reselling of regulated goods
• Offering to prepare academic works on behalf of Buyers
• Exceedingly low-quality Gigs
• Promoting Karyz and/or Karyz Gigs through activities that are prohibited by any laws, regulations, and/or third parties’ terms of service, as well as through any marketing activity that negatively affects our relationships with our users or partners.
• Gigs that are removed for violations mentioned above, may result in the suspension of the Seller’s account.
• Gigs that are removed for violations are not eligible to be restored or edited.
• Gigs may be removed from our Search feature due to poor performance and/or user misconduct.
• Gigs may include pre-approved website URLs contained within the Gig description and requirements box. Gigs containing websites promoting content, which violates Karyz`s Terms of Service and/or our Community Standards, will be removed.
• Gigs are required to have an appropriate Gig image related to the service offered. An option to upload two additional Gig images is available to all Sellers. Sellers must deliver the same quality of service as shown on their Gig images. Recurring deliveries that don’t match the quality shown on the Gig images may lead to the Seller’s account losing Seller status or becoming permanently disabled.
• Gigs may contain an approved Gig Video uploaded through the Gig management tools available on Karyz.
• Statements on the Gig Page that undermine or circumvent these Terms of Service are prohibited.
• Eligible Gigs in select Categories may set up Gig Packages to offer their services in structured formats with multiple price points for the selected Gig.
• Certain categories are available only to Pro Sellers to create Gigs. If you are not a Pro Seller, creating a Gig for services available to Pro only may result in the removal of your Gig.

• undermine or circumvent these Terms of Service are prohibited.
• Eligible Gigs in select Categories may set up Gig Packages to offer their services in structured formats with multiple price points for the selected Gig.
• Certain categories are available only to Pro Sellers to create Gigs. If you are not a Pro Seller, creating a Gig for services available to Pro only may result in the removal of your Gig.

Gig® Extras

• Gig Extras are additional services offered on top of the Seller’s Gig for an additional price defined by the Seller.
• Gig Extras may be removed for violations of our Terms of Service and/or our Community Standards. For specific terms, please see the Gigs section above for a list of services that violate our Terms of Service. Gigs are subject to be removed due to violations found in Gig Extras.
• The amount of Gig Extras, which can be offered, and the price for each Gig Extra, is based on your Seller Level. More information surrounding your account’s eligibility for Gig Extras can be found here(link).
• Services offered through Gig Extras must be related to the base service and part of the deliverables on the Order.
• Gig Extras may cover different categories of services that are components to a higher quality delivered service.
• Sellers have the option to extend the duration of an Order for each Gig Extra that is added to the Order. This is to cover the time needed to complete the extra service.

Levels

Karyz is all about helping sellers leverage their skills. We seek to empower top-performing Sellers with helpful tools to grow their business. Sellers who invest in self-promotion may achieve greater customer satisfaction. And, if they deliver on time and maintain high quality and ratings, Karyz may reward them with new statuses, special opportunities, benefits, and tools that come with it.

• Karyz Sellers can gain account Levels based on their activity, performance, and reputation. The advancement criteria can be found here(link).
• Advancements in Levels are updated periodically by an automated system.
• The current Levels a seller can achieve are Level 1, 2, and Top Rated.
• Sellers who cannot maintain their high-quality service, experience a severe drop in ratings, or stop delivering on time risk losing their seller status and the benefits that come with it. For example, late deliveries, warnings to the Seller’s account, and cancellations can cause a seller to move to a different Level.
• Advanced levels provide their owners with additional benefits, including offering Gigs for higher prices through Gig Extras, or selling their Gig in multiples.

Top Rated Sellers

• Top Rated Sellers are chosen manually by Karyz editors through an ongoing review process based on seniority, the volume of sales, extremely high ratings, exceptional customer care, high order completion rate, and community leadership. Top Rated Sellers gain access to more extensive features than previous levels, including exclusive access to beta features and VIP support.
• Top Rated eligibility is constantly evaluated by Karyz to ensure that the quality standards and expectations of the Top Rated selection are kept. Karyz retains the right to change a Top Rated Seller status in light of such evaluation. In addition, Top Rated Sellers who cannot maintain their high-quality service through a severe drop in ratings, stop delivering on time, increase cancellation rate or violate our Terms of Service and/or our Community Standards, also risk losing their Top-Rated status and the benefits that come with it.

Pro Sellers

• Pro Sellers are pre-verified professionals who undergo a vetting process by Karyz editors. Applying for Kryz Pro is open to everyone: professional freelancers who are new to Karyz, as well as existing Karyz Sellers.
• Pro Sellers eligibility is constantly evaluated by Karyz to ensure that the quality standards and expectations of the Pro Seller selection are kept. Karyz retains the right to change a Pro Seller status in light of such evaluation. In addition, Pro Sellers who cannot maintain their high-quality service through a severe drop in ratings, stop delivering on time, increase cancellation rate or violate our Terms of Service, also risk losing their Pro status and the benefits that come with it.

Karyz Business Catalog

Karyz Business is a freelance platform tailor-made for larger teams and businesses. Sellers on the Karyz Business catalog are required to comply with certain professional standards. Eligible Sellers whose Gigs are included in the Karyz Business catalog will be regularly evaluated by Karyz to ensure their high-quality professionalism is kept. Karyz reserves the right to remove Sellers and Gigs from the Karyz Business catalog.

Seller Features

Karyz Sellers have access to several exclusive features that help customize the way their services can be offered.

Custom Offer

• Sellers can also send Custom Offers addressing specific requirements of a Buyer.
• Custom Offers are defined by the Seller with the exact description of the service, the price, and the time expected to deliver the service.
• Custom Offers are sent from the conversation page.
• Services provided through Custom Offers may not violate Karyz`s Terms of Service and/or our Community Standards.
• Project Milestones:

1. Custom Offers above $100 may include up to six project milestones, the minimum amount for each milestone is $50 and the project should include at least two milestones. Each milestone is paid and delivered separately following each Custom Offer’s description and timelines.
2. Once a milestone is delivered and marked as completed, Buyers may choose to either continue with the Order and pay for the next milestone or to stop the Order. If the Buyer does not pay for the next milestone within 10 days of acceptance of previous milestones, the Order under the next milestones will not start. A milestone will be automatically marked as complete if no acceptance or request for modification were submitted within 8 days after being marked as Delivered, however, in such case, the Order will be stopped and all further milestones will not start.

Gig Subscription

• Sellers may offer Buyers a fixed-term subscription for a specific Gig (the “Gig Subscription”). During the Gig Subscription term, Seller will deliver one Order of the same Gig regularly, as agreed between the Seller and Buyer.
• Buyers may cancel future Orders under the Gig Subscription before payment is made for such future Orders. In such a case, the Orders under the Gig Subscription will be canceled, as applicable. Once payment is made, Karyz`s Order Cancelation policy under the payment terms will apply.
• Sellers may cancel the Gig Subscription up to 10 days before the next consecutive Order. Otherwise, Karyz`s Order Cancelation policy under the payment terms will apply.

Karyz Studios

• A Karyz Studio allows certain Sellers to collaborate and offer Buyers a multi-service Gig (a “Studio Gig”).
• Studio Lead: Certain selected Sellers may lead and operate Karyz Studios as Studio Leads. Studio Leads are chosen manually by Karyz editors through an ongoing review process based on seniority, the volume of sales, high ratings, exceptional customer care, high order completion rate, and more. The Studio Lead is responsible for inviting all Studio Members and managing all incoming Orders, from communicating with the Buyer, through handling any required revisions and until the final delivery. The Studio Lead can also remove Studio Members from Studio Gigs at any time. Concerning open Orders, however, Studio Members can be removed by Customer Support only.
• Studio Members: A Studio Lead can invite other Sellers who were also chosen by Karyz to be eligible for Studios collaboration (each, a “Studio Member”) to join their Studio Gig and be assigned to a specific service. Studio Members can ask to be removed from a Studio Gig at any time.
• Studio Gigs: A Studio Gig provides a bundle of services (from two services and up to five) within one Gig. A Studio Gig’s minimum price is US$100. As Studio Gig is comprised of several services, every service includes its pricing, pricing factors, and a Studio Member / Lead that is accountable for such service, all of which is defined by the Studio Lead when creating the Studio Gig. Karyz Studios may also offer Custom Offers.
• Limitations: Each Karyz Studio has one Studio Lead. Similarly, a Studio Lead may not operate more than one Karyz Studio. A Karyz Studio can offer up to five Studio Gigs, each comprised of up to four Studio Members in addition to the Studio Lead. Studio Members may not be assigned to more than three Studio Gigs.
• Studio Gig Reviews: Studio Gig Buyers can leave a public review on the Studio Gig as if it were a regular Gig. The public buying rating & review is linked to and visible on the Studio Gig page, the Karyz Studio itself (studio page), as well as all Studio Members and Studio Lead of that Karyz Studio.

Karyz Anywhere

• Karyz Anywhere is a feature that allows Sellers to send Custom Offers outside of Karyz.
• Services offered through Karyz Anywhere must comply with our Terms of Service and our Community Standards.
• Users accessing and purchasing from a Karyz Anywhere offer that are not already members of Karyz will be required to register with Karyz to create an Order.
• Sellers are required to deliver proof of completion of services on the Order Page. Please see our Orders section for further details.
• Communication for handling Orders should be performed on Karyz, through the Order Page. Users who engage and communicate off of Karyz will not be protected by our Terms of Service.

Stock Images

• Eligible Gigs have the option to use Stock Images
• “Stock Images” is a Gig Extra that allows Sellers to choose from an exclusive catalog of images as part of the final delivery of work.
• Sellers earn 25% of revenue from the Stock Images Extra, for completed orders only.
• Important: Each selected Stock Image is authorized for one-time use. The selected image is integrated with the delivered work only and not as a stand-alone or for recurring use. Sellers are unauthorized to share the original image file with the Buyer or any third party.
• Important: If you cancel an order that includes a Stock Image, the usage of that Stock Image will be canceled as well and you will no longer be able to use the Stock Image Extra on the same Order.
• All Stock Images are licensed by —————, who has full ownership and copyrights to the Stock Images provided on Karyz and shall be responsible for all Stock Images and their quality.
• When using Stock Images, you represent and warrant the following:
  • You may not sell, modify, re-use, re-sell, distribute, display, reproduce or make any other use of the Stock Images.
  • Stock Image(s) may not be used:
    • on a stand-alone basis with no other content;
    • for pornographic, defamatory, or other unlawful purposes;
    • as templates used to create multiple copies of the same Gig;
    • to enable file-sharing of the image file; or
    • in logos, trademarks, service marks, or any other branding or identifiers.
  • If Stock Images featuring individuals are used in connection with a sensitive, unflattering, or controversial subject, you must include a statement that the image is used for illustrative purposes only and the individual is a model.
  • You may not activate the “right-click” function in Stock Images, remove any metadata in Stock Images, or reverse engineer, decompile, or disassemble the Stock Image(s) to enable the download or use Stock Images on a stand-alone basis.
    • No ownership or copyrights to Stock Images are granted to you.
  • Users can contact Karyz`s customer support department for assistance here(link).

Shipping Physical Deliverables

Some of the services on Karyz are delivered physically (arts and crafts, collectible items, etc.). For these types of Gigs, Sellers may decide to define a shipping pricing factor.

• Gigs that include a shipping pricing factor must have physical deliverables sent to Buyers.
• Shipping costs added to a Gig only pertain to the cost Sellers require to ship physical items to Buyers.
• Important: Buyers who purchase Gigs that require physical delivery, will be asked to provide a shipping address.
• Sellers are responsible for all shipping arrangements once the buyer provides the shipping address.
• Karyz does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping.
• A tracking number is a great way to avoid disputes related to shipping. We require entering the tracking number if available in the Order Page when delivering your work.

Buyers

Basics

• You may not offer direct payments to Sellers using payment systems outside of the Karyz platform.
• Karyz retains the right to use all publicly published delivered works for Karyz marketing and promotional purposes.
• Buyers may request a specific service from the Post a Request feature. Services requested on Karyz must be allowed service on Karyz. Please click here for guidelines on approved services. Users should refrain from using the Post a Request feature for any purpose other than looking for services on Karyz.

Purchasing

• Please refer to the payment terms for making Payments through the Karyz platform and to learn about fees and taxes.
• In addition, buyers can request a Custom Order which addresses specific buyer requirements and receive a Custom Offer from Sellers through the site or Karyz Anywhere.
• You may not offer Sellers to pay or make payment using any method other than through the Karyz.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support here(link).

Orders

Basics

• Once payment is confirmed, your order will be created and given a unique Karyz order number (#FO).
• Sellers must deliver completed files and/or proof of work using the Deliver Work button (located on the Order page) according to the service that was purchased and advertised on their Gig.
• The Deliver Work button may not be abused by Sellers to circumvent Order guidelines described in these Terms of Service. Using the “Deliver Work” button when an Order was not fulfilled may result in a cancellation of that order after review, affect the Seller’s rating, and result in a warning to Seller.
• An Order is marked as Complete after it is marked as Delivered and then accepted by a Buyer. An Order will be automatically marked as Complete if not accepted and no request for modification was submitted within 3 days after the order was marked as Delivered.
• We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Karyz`s Customer Support department for assistance here. For more information about disputes, Order cancellations, and refunds please refer to the payment terms.
• department for assistance here. For more information about disputes, Order cancellations, and refunds please refer to the payment terms.
• A milestone (on an Order with milestones) is marked as Complete after it is delivered by the Seller and then accepted by the Buyer. A milestone will be automatically marked as complete if no acceptance or request for modification were submitted within 8 days after being marked as Delivered, however, in such case, the Order will be stopped and all further milestones will not start. Once a milestone is delivered and accepted, Buyers may choose to either continue with the Order and pay for the next milestone or to stop the Order. If the Buyer does not pay for the next milestone within 10 days of acceptance of previous milestones, the Order under the next milestones will not start. Please note that if you choose to stop the future milestones, the current ordered milestone will not be canceled.
• Buyers may purchase a Gig Subscription, if available on the Seller’s Gig page. During the Gig Subscription term, a new Order of the same Gig will be automatically created regularly, as agreed between the Seller and Buyer. By purchasing a Gig Subscription, you authorize us to automatically charge you for each Order under the Gig Subscription from your Karyz Balance or saved payment method, as applicable. If you do not have any Karyz Balance or a saved payment method, you will be requested to approve the payment before the next Order. In case a payment is not processed or made by Buyer, for any other reason, the Orders under the Gig Subscription will be canceled. Buyers may also cancel future Orders under the Gig Subscription before payment is made for such future Orders. Once payment is made, Karyz`s Order Cancelation policy under the payment terms will apply. Please note that Sellers can cancel future Orders under the Gig Subscription 10 days before the next consecutive Order.
• Certain Gigs that offer local services might require Buyers and Sellers to meet in person for the Seller to perform the service. In such cases, users should note that Karyz does not guarantee the behavior, conduct, safety, suitability, or the ability of either Buyers or Sellers. Both Buyers and Sellers agree that the entire risk arising out of their meeting and/or their use or performance of local services remains solely with them, and Karyz has no responsibility or liability related to any local services provided by the Sellers. If the service is performed on the Buyers’ premises, Buyers are encouraged to maintain proper insurance policies to cover their liability as to the premise owner. Karyz`s Terms of Service and Community Standards remain applicable to Orders that are performed outside of the marketplace (including, among others, the below restrictions on Unlawful Use, Inappropriate Behavior & Language, and Targeted Abuse).

Handling Orders

• When a Buyer orders a Gig, the Seller is notified by email as well as notifications on the site while logged into the account.
• Sellers are required to meet the delivery time they specified when creating their Gigs. Failing to do so will allow the Buyer to cancel the Order when an Order is marked as late and may harm the Seller’s status.
• Sellers must send completed files and/or proof of work using the Deliver Completed Work button (located on the Order page) to mark the order as Delivered.
• Users are responsible for scanning all transferred files for viruses and malware. Karyz will not be held responsible for any damages which might occur due to site usage, use of the content, or files transferred.
• Buyers may use the “Request Revisions” feature located on the Order Page while an Order is marked as Delivered if the delivered materials do not match the Seller’s description on their Gig page or they do not match the requirements sent
• to the Seller at the beginning of the order process.